Sr. Applications Bus Analyst - PHI

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Location: Newark, DE, United States
Organization: PHI Service Company
Job ID: 241063
Date Posted: Aug 29, 2022
Job: Production/Operations

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities  Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Uses business knowledge and technical expertise to support development of information application system plans to support business strategies. Partners with IT functional and technical teams as well as operational personnel to align and implement technology solutions. Expected to work under minimal supervision. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Identify appropriate IT solutions and strategies that support business unit strategies and goals. Maintain relationship with business and IT partners to build influence and secure buy-in for governance functions. Plans, coordinates and documents business requirements to drive solutions. 
  • Maintain and enhance engagement with utility business, IT partners and other stakeholders. Provide key liaison partnership role between business and IT 
  • Assist IT Architecture and Engineering community to appropriately plan the introduction of new technologies by utilizing Exelon's standard governance process as outlined in the Management Model. 
  • Develop and perform end-to-end test plans and test scenarios tied to Business and Functional Requirements. Support User Acceptance Testing. Plan and conduct End User Training as appropriate. 
  • Monitor and support system operation processes and issues. 
  • Provide performance input, career development feedback and recognition as required. Establish positive team environment by proactively assisting and training less experienced personnel. 
  • Maintain technical knowledge and business acumen within own discipline or function 


JOB SCOPE

  • Direct Reports = 0
  • Indirect MAST = 0
  • Indirect Craft = 0
  • Financial Scope: Direct impact on budget is substantial This position has a direct impact on the Company's performance regarding several key indicators operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction. This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to anticipating, preparing, and responding to emergency events and incidents
  • Contacts: This position requires interfacing with various levels of personnel in Regional Operations, Distribution Operations, Transmission Operations, Customer Operations, Corporate Security, Communications, Regulatory, Legal and Claims, as well as operational interfaces with governmental agencies, industry associations, municipalities, and other utilities.
  • Leads internal and cross company teams responsible for process standardization and reporting. Supports participation in internal/external benchmarking and long term operational planning.

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science or related discipline and typically 5 to 8 years' relevant experience in business process, or sufficient professional experience to assure competence as a fully trained business analyst professional.
  • Broad understanding of business processes
  • Previous experience in developing requirements, business processes, opportunity assessments and/or technical alternatives.
  • Demonstrated leadership ability.
  • Excellent communication skills (written and verbal).
  • Experience with Process and data modeling techniques.


PREFERRED QUALIFICATIONS
Gis ESRI/SW GE knowledge preferred. Experience in conflict resolution and GIS design practices.  Knowledge of AS8 designs and interface practices. 

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