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Claims Case Manager - DPL (Hybrid)

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Location: Newark, DE, United States
Organization: PHI Service Company
Job ID: 253402
Remote Work: Hybrid Remote
Date Posted: Jun 12, 2024

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Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?


Protect the Company’s assets and self-insured retention by managing the field investigation of Bodily Injury and Property Damage claims (including claims in litigation) as well as cases involving damage to company property. Direct and conduct the investigation of  property damage and injury cases with an appropriate level of partnership and oversight. Establish appropriate reserves on cases in accordance with established practices and procedures. Analyze liability and evaluate financial risk to the Company on injury and property damage losses. Prepare written reports and case analysis as required. Partner with the Legal and Litigation Departments to investigate, evaluate, litigate and resolve matters. Support the loss prevention process. Note: Position is required to work extended hours for coverage for storms or other emergencies.


·       Perform and coordinate field investigation of liability, personal injury, auto accidents, property damage, fire and environmental claims; respond to and coordinate investigations of incidents on a 24-hour basis. Meet with customers/claimants, witnesses, etc. to obtain facts of case. Adjust claims, evaluate damages, determine liability, analyze losses and where warranted, develop a settlement strategy and negotiate a cost effective settlement. Support site inspections with experts and company attorneys. Cooperate with the legal department in support of litigation of cases brought against the company.


·       Prepare written investigation reports, letters and other documents.                                                                                          

·       Provide 24/7 on-call emergency response.                                                                                                                                        

·       Provide educational services to internal and external constituencies.                                                                                            

·       Participate in other department business and accomplishment of goals as needed.                                  


·       Independent settlement authority of $5,000.

·       Protection of company assets (through proper investigations)

·       Minimize Company Liability exposures (effective settlements and claim denials)

·       Customer/client satisfaction while balancing effective claim performance

·       Contribute to company performance through amounts collected

·       Effective financial management (adequate reserving and payments)

·       Self motivated requiring limited supervision and an ability to handle a heavy case load.

·       Perform comprehensive field and internal investigations.



·       Bachelor’s degree in a Business or related field and 2-4 years relevant claims, insurance, investigation, or related utility experience, OR

·       in lieu of a bachelor's degree, a minimum of 3-6 years of relevant experience.


·       Active Delaware Claims Adjuster license.

·       5 to 7 years relevant claims, insurance and utility experience and Bachelor's degree.

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $64,000-$96,000
  • Annual bonus and incentive pay up to 10%
  • 401(k) match and annual company contribution
  • Medical, Dental and Vision Insurance
  • Life and disability insurance
  • Generous paid time off, including vacation, floating and fixed holidays and sick time
  • Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
  • Long Term Incentive Plan for eligible positions
  • Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
  • Referral bonus program
  • And much more
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