Business Program Manager

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Location: WASHINGTON, DC, United States
Organization: PHI Service Company
Job ID: 222126
Date Posted: Oct 31, 2019

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!




The primary focus of this position is management of the customer platform portfolio of projects, to include resource and budget planning and analysis, support for project authorizations, and facilitation of Customer participation in the IT Long Range Plan.  Support the development, implementation, and evaluation of team projects or programs, including process improvements.  Assist in developing business plans, project charters, and performance metrics in support of business objectives.  Perform various assignments including requests for financial and operational reports, data analysis, and/or performance measurement.  Coordinate quality assurance and/or change management activities with internal and external personnel.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.





Coordinate resource and budget planning and analysis, to include supporting the monthly LE process, for the customer platform portfolio.  Support development, implementation, and evaluation of projects, programs, and/or business initiatives.  Provide requirements analysis, performance measurement, and quality assurance.  Manage scope, schedule, and budget for organizational projects and programs.


Support  customer platform projects through the project approval and authorizations processes.  Report on process/project/initiative assignments.  Perform monitoring and reporting of results.  Prepare, review, and analyze reports, controls, and other financial & operational information for the customer platform portfolio of projects and for specific projects and initiatives.

Coordinate work plans to implement corrective actions that are identified as a result of performance assessment.


Coordinate customer platform participation in IT Long Range Planning process.  Support the establishment of business plans and objectives.  Coordinate with stakeholders on the development of business cases and prioritization of deliverables.


Lead or support change management activities for projects, programs, and initiatives.  Develop and implement training of employees and external personnel for new processes and procedures.  Develop and implement effective business readiness procedures.


Participate in process improvement task forces.  Provide benchmarking analysis.  Prepare status reports to leadership.


Understand business processes and provide guidance for end users.  Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance.  Assist other personnel with responses to internal and external inquiries.


 Other functions may include:


•             Contract Management

•             Vendor Performance Management

•             Human Performance & Workforce Management (IEX)







Bachelor's degree in a business or S.T.E.M. field with a minimum of 2 -5 years related business experience
OR in lieu of bachelor's degree, High School diploma and 6 - 9 years related business experience.


MBA or Master's degree in a business or S.T.E.M. field.


General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in customer service.


General knowledge of the practices, procedures and principles of project management.


Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, and EPS) to support business needs.



Certification as :
Certified Associate in Project Mgmt (CAPM)
OR Project Management Professional (PMP)
OR Six Sigma Black Belt

Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.

Demonstrated general analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis.  Skilled in business case development.


Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.

Customer driven with demonstrated good written and oral communication skills.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
EEO is the Law Poster

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