Sr Program Manager, ACE/DPL

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Location: Carneys Point, NJ, United States
Organization: PHI Service Company
Job ID: 232667
Date Posted: Aug 7, 2021

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Job Description

Description

At Exelon, we've got a place for you!  Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country.  You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery.  Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.  

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.  Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Primary Purpose of Job

This job is responsible for implementing strategies for the management of limited income customer segment goals;
identifying operational efficiencies to enhance the delivery of services available to limited income customers; and
partnering with Regulatory, External Affairs, Customer, Marketing, Communications and key external partners to affect
public policy changes through regulatory, federal, state and local government, and community relations.

This position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.

Primary Duties and Accountabilities

1. Recommend strategies to improve programmatic elements of limited income customer segment and to increase LMI (limited and moderate income) program enrollment. Gain internal support for proposed strategies and lead implementation of strategies. Attention to efficiency, processes and productivity to enhance the delivery of services available to the limited income customer segment.

2. In close coordination with Regulatory and External Affairs, develop and maintain relationships with key influencers locally, state and at the federal level. Lead coalitions as necessary to achieve utility objectives.

3. Work with internal and external subject matter experts and policy makers to identify timely, appropriate and economically feasible customer-related initiatives to drive support to this customer segment.

4. Coordinate with internal and external partners, recommend changes to regulation and legislation in support of business interests and strategies.

5. Influence limited income customer policy decisions e.g. Credit & Collections policies, treatment of special needs cases, promote innovation, including new programs and initiatives, etc.

6. Provide feedback on communication plans targeted to limited income customer segment and partners with Corporate Communications and Customer Experience/Strategy as necessary.

Job Scope
This job has high executive visibility and interacts frequently with internal/external stakeholders.

Key Performance Metrics

1. Comprehend funding sources– Significant increases in state and federal funding have been provided to help offset the current economic conditions. High level comprehension of the program sources, eligibility, timing and process for disbursement is critical.
2. Increase outreach and enrollment – Specific targets will be set such as 15% growth in enrollment over the next three years to increase the number of limited income customers receiving assistance.

Enhanced innovation – Collaborate to develop a basic service offering to be reviewed with the PSC for piloting and other innovative activity to the customer segment.

Qualifications

Job Specifications

Minimum 

· Bachelor's Degree in a discipline such as Government Relations, Economics,Marketing,
Political Science, Public Policy/Planning, Business, Public Administration, Social Services or Communications with a minimum of 5-8 years related business experience OR in lieu of bachelor’s degree, high school diploma and 9-12 years related business experience.
· Experience leading projects/programs in public affairs, public/community relations.
· Understanding of public policy, legislative and regulatory processes.
· Understanding of the issues surrounding poverty.
· Understanding of economics/social issues.
· Working knowledge of all Microsoft Office software.
· Proven ability as a change agent.
· Demonstrated ability to communicate effectively, including the development of communications strategies for any audience and ability to address groups.
· Demonstrated ability to develop, cultivate and network social and business contacts in the community and political arena.
· Demonstrated ability to work independently and in ambiguous situations.
· Demonstrated ability to manage projects effectively and to manage consultant and/or direct personnel.
· Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
· Valid driver's license and ability to meet Company driving standards.

Preferred:

· Masters Degree

DISCLAIMER

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification.  It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor EEO is the Law Poster http://www1.eeoc.gov/employers/poster.cfm</p>

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