Sr Info Mgmt Specialist-PHI Electric System Operations

Location: Christiana, DE, United States
Organization: PHI Service Company
Job ID: 235014
Date Posted: Nov 12, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

This role will utilize prior experience with real-time information management and control systems, specifically database and display maintenance to accomplish the duties of the role as well as add value to the company/department. Ideally being familiar with ICCP and DNMP protocols and mapping of Remote Terminal Units (RTU) and/or Intelligent Electronic Devices (IED) will be key to being successful candidate. Also experience with GE XA21 or OSI Monarch SCADA systems a plus to better impact the departments success with the operational systems/programs.


PRIMARY PURPOSE OF POSITION

Act as a subject matter expert for user applications. Leads in the development, testing and support for user applications. Assists in balancing workload and setting priorities for the team. manages complex user requests to provide functional and technical solutions to achieve corporate goals. Provides day-to-day client support and conducts diagnostics as necessary to ensure optimal performance. Acts as a mentor for Information Management Analysts. Subject to call-in or required to respond to client related emergencies on short notice 24 x 7. Perform high-level analysis and prepare comprehensive reports to support business operations. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.), make recommendations for improvement and implement change. Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop, organize and present performance reports for both internal and external use. Develop and drive short-term and long-range business planning. Develop, implement, evaluate or lead projects or initiatives (e.g., business plan or system process improvement initiatives). Provide expert analytical and operational support to the business unit. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Manage complex user requests to provide functional and technical solutions to achieve corporate goals. Leads in the development, testing and support for user applications.
  • Provide day-to-day client support and diagnostics as necessary to ensure optimal performance.
  • Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.), make recommendations for improvement and implement change.
  • Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).
  • Perform complex analysis of the operation's cost elements to ensure effective and efficient operations.
  • Prepare and analyze comprehensive and detailed reports.
  • Develop, organize and present detailed performance reports for both internal and external use.
  • Develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives).
  • Provide expert analytical and operational support to the business unit.


JOB SCOPE

  • This is an individual contributor position that works independently with little or no supervision. The position requires integration of business knowledge and functional priorities to address complex problems and non-standard situations. The position regularly mentors less experienced colleagues.
  • Position requires routine interaction with key internal and external stakeholders, executives, directors, managers and staff across the organization.
  • May require working extended hours and/or shift work to support business operations.

Qualifications

MINIMUM QUALIFICATIONS
  • BA/BS in Business or Engineering and 5 - 8 years related business experience or 9-12 years related work experience or equivalent combination of formal education/training and experience.
  • Works under minimal supervision, relying on knowledge, skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals.
  • Advanced understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
  • Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
  • Ability to provide in-depth analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.
  • Expert analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.
  • Advanced knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and complex problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
  • Demonstrated ability to lead a cross-functional team. Ability to build consensus, establish trust, communicate effectively and foster culture change. Demonstrated advanced skills in problem solving, negotiation, conflict management and business acumen.
  • Customer driven with good oral and written communications skills and basic analytical, problem solving and project management skills.

PREFERRED QUALIFICATIONS

MBA or relevant professional certification.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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