Account Investigation Representative A

Location: WASHINGTON, DC, United States
Organization: Potomac Electric Power Co
Job ID: 235812
Date Posted: Jan 13, 2022
Job: CUSTMRCARE-Billing Services

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

 

- Demonstrates superior customer service skills both written and oral.

- Responds to and provides resolution to inquiries/appeals from residential and commercial customers. Must be familiar with issues related to Customer Service policies and procedures.

- Demonstrates knowledge of tariffs, Customer Care procedures and principles of billing.

- Conducts research using electronic and hard copy data storage systems, and database, and web-based systems (e.g., the internet, and IEE).

- Investigates unauthorized and unbilled consumption to identify the responsible billing party.

- Issues corrections to customer accounts by issuing transactions on the Customer Relation Management and Billing (CRM&B) system.

Qualifications

Job Requirements:

 

Required:

- Experience demonstrating skill analyzing and interpreting customer accounts, making appropriate adjustments and explaining billing policies and procedures to resolve complex billing and/or transaction complaints.
- Experience demonstrating skill providing effective customer service sufficient to deal with difficult and irate internal and/or external customers.
-Experience demonstrating skill using Pepco Holdings Customer RelationManagement and Billing (CRM&B) system.
- Knowledge of rate structures, proper application of rates schedules, meter reading and credit and billing procedures to resolve customer billing complaints and inquiries.
-  Experience demonstrating skill creating written material (for example, letters, memos, etc) that is clear, grammatically correct and addresses the appropriate issues.
- Experience demonstrating skill using mathematical skills to compute customer-billing inquiries (specifically, addition, subtraction, multiplication, division, percentages, averages and rates).
- Experience demonstrating skill using PC-based word processing, spreadsheet and e-mail software.
- Ability and willingness to sit for extended periods of time.
- Ability and willingness to travel to and work at various Pepco Holdings locations.
- Ability and willingness to work extended shifts, weekends and 24-hour emergency call-out with little or no prior notice.
- Ability and willingness to wear safety glasses as required by Company regulations.
- Must successfully pass the Criminal History Background Check
- Must successfully pass qualification test.

 

Preferred:

Ability to read and communicate, orally and in writing, in Spanish.

 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
 
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