Damage Prevention Investigator

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Location: Newark, DE, United States
Organization: PHI Service Company
Job ID: 239601
Date Posted: May 27, 2022
Job: Production/Operations

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Job Description


Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.


Investigate dig ins resulting in damage to PHI facilities and make determinations as to who is at fault that will assist the claims group in collecting for the cost of repair. Intervene on jobsites to stop unsafe digging practices and follow up with training advice and assistance. Assist locators and excavators in a proactive manner to reduce dig ins to PHI facilities. Protect the Company's assets and self-insured retention by managing the field investigation of Bodily Injury and Property Damage claims (including those claims in which litigation has been filed) as well as cases involving damage to company property. Temporarily fill in for the Supervisor and Manager on an as needed basis.

Note: Position may be required to work extended hours, including 24x7coverage for storms or other energy delivery emergencies.


  • Document damages through investigation process and assist claims in collection for damages by interpreting findings. Document work practices of locators and excavators that cause damages, provide training and other resources to correct/change work practices. Train and mentor new Liability Reps and Damage Prevention Investigators. (30%)
  • Intervene on the job and corporately with excavating and locating companies to prevent damage to PHI facilities. Provide ongoing assistance through collaboration with Construction and Maintenance on difficult locates to ensure facilities are marked as required by the Illinois Damage Prevention Act. (30%)
  • Investigate occurrences of underground cable damages, Bodily Injury, Property Damage and Company Damage incidents, determine root cause(s) and assign fault. Testify as a witness in court proceedings on behalf of the company. (20%)
  • Proactively contact and intervene with companies that damage PHI facilities multiple times. Track and document the damages, meet with company executives, safety personnel and schedule necessary training to reduce damages to PHI facilities. (10%)
  • Participate in locating quality assurance program field auditing of work (5%)
  • Take a leadership role in existing or start a new local area Damage Prevention Councils supported by JULIE Corporation, PA One Call, DIGGER, PHI. (5%)


Investigate dig in that result in damage to PHI facilities using the Illinois Underground Utility Facilities Damage Prevention Act. (JULIE law) and PA One Call as a guide. Respond to and coordinate the investigation of major incidents (gas explosions, fires, and electrocutions) including significant company damage events on a 24-hour basis. Meet with customers/claimants, witnesses, etc. to obtain facts of incidents. Evaluate damages and make a liability determination. Understanding the law, deductive reasoning and a commonsense approach to construction and locating activities are needed when making an at fault determination. Facilitate open communication between PHI, locate contractors and excavators to minimize the opportunities to damage PHI facilities. Document investigations in a manner, which will assist claims in collecting on the cost to repair PHI facilities which is approximately $5M - $7M. Operate with wide latitude for unreviewed action. Act as Company Representative in depositions and litigations. Provide educational services to internal and external constituencies; assist in the training of new DPS', LR's and Contractors. Serve on root cause investigation teams to provide the Claims viewpoint in these activities.


The preceding job description is intended to provide the general nature and level of work to be performed by employees within this classification. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job.



  • Bachelor's Degree in related field and 2-5 years experience in or directly related to two (2) of the following three (3) areas: Underground locating of buried facilities, excavation of underground facilities, and/or claims/security, OR, in lieu of Bachelor's degree, 6-9 years of related experience.
  • Extensive automobile travel and flexible work hours will be required.
  • Basic computer skills: ability to use MS Word, Excel, Access, and e-mail required.
  • Acceptable driving record is a condition of employment.
  • Specialist will also need to the ability to develop skills required to perform training on techniques for underground locating and excavating.
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